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FAQ

Yes, creating your customer account is part of our contractual obligations, it is also a facility that we offer you.

Becoming a client of Vaisselle Japonaise, will give you very extensive tools to consult your orders and payments and edit and print your invoices and so much more !

We accept the following payment methods : Visa, Mastercard, CB, and Personal Checks.

You also have the option of paying your order by bank transfer, in which case we thank you for contacting the store by Email: contact@vaisselle-japonaise.fr

All orders are shipped by Colissimo International into Europe except France where we use Colissimo.

When ordering you will be able to estimate your delivery rate.  

Currently, we only are able to ship within the European Countries.

We strive to ship orders as quickly as possible. We typically ship all orders the following business day. 

For example, if you place an order on Tuesday at 1 p.m., your order will ship out on the following business day (Wednesday).

Products shipped from Vaisselle Japonaise can be returned within 14 days of receipt of shipment in most cases.

Items must not have been used, and be in their original packaging.We draw your attention to the fact that the return is under your responsibility.

To make a product return, you must first log into your Customer Area. A "Returned Merchandise Authorization" form is available in your Customer Area.Please fill in this one so that we can process it as soon as possible.